The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Interpersonal techniques may include: | active listeningclear presentations of optionsconsultation methodsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interaction |
| using language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Information may be collected from: | colleagues and clientsdocumentation, reports and risk management plansgroup workshops and brainstormingincident reporting systemsinterviewsmedia, including newspaper, radio, television and industry magazines observation checklistsproperty inspectionsorganisational or industry-based surveys and questionnaires. |
Risks may relate to: | industry special risksloss of profitsmachinery malfunctionOHSpublic liabilitytrade practices issues. |
Opportunities may relate to: | adding valueaggregating assetsaltering existing property or facilitychange in use, ownership, appearance and perception of property or facilitychanging style of investmentcreating something newusing bankers and financiers. |
Legislative requirements may be outlined and reflected in: | Australian standardscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or commonhome building requirementsprivacy requirementsquality assurance and certification requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Assets may include: | buildingsbusiness and marketing contractsequipmentfurnituregoodwilllandpropertyvehicles. |
Clients may include: | brokerscompany managementfund managersfund providersinstitutionsinsurersinternal and external property groupslegal advisersowner-occupiersprivate investorsrisk assessors. |
Relevant people may include: | clientscolleagueslegal representativesmembers of industry associationssupervisors. |
Organisational requirements may be outlined and reflected in: | business and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practiceOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Limitations may relate to: | industry requirementsjob role and responsibilitieslegal responsibilitiesown competency levelown understanding of risk and opportunity identification processesquality processes. |
Specialist advice may be sought from: | architectsbuildersemergency personnelfacilities and asset managersgovernment officialsmembers of industry associationsOHS representativesplannersreal estate agentssolicitors |
| subcontractorstechnical experts. |
Feedback may be sought from: | supervisors and colleaguesformal and informal performance appraisalspersonal and reflective behaviour strategiesworkplace assessment. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |